FIXIT headline against a backdrop of illustrations of maintenance tools and supplies

Get it fixed with FIXIT

Wednesday, August 28, 2019

Ceiling light out? Window stuck? Don't fret, just FIXIT.

FIXIT, Penn State's routine maintenance request system for on-campus residents, allows convenient and easy online submissions. Simply log in, describe the issue, and select times for an appointment. Our team will contact you within 24 hours to confirm your appointment and keep you updated at every stage of repair.

What is the difference between routine and emergency repairs?

Routine repairs are problems that can be scheduled and do not require immediate attention—even though residents naturally want the issue taken care of as soon as possible. Examples include a burned-out light bulb, problems with the refrigerator/microwave unit, a torn window screen, etc.

Emergencies are identified as anything that needs to be fixed immediately. If it's not remedied, serious injury or damage will result. Emergency repair examples include:

  • Loss of hot or cold water
  • Loss of heat
  • Loss of electricity (beyond normal power outages)
  • Electrical hazard
  • Flooding or major leak
  • Fire
  • Gas leak
  • Any condition that represents a significant imminent threat or potential hazard to the community
  • Glass window breakage that is a potential safety and/or security hazard
  • Pest emergencies (bats, bees, etc.)

If you're experiencing an emergency maintenance issue, please contact the Housing and Food Service Office (during normal business hours), the RA on duty (after normal business hours), or Police Services.